FAQ

 

Can I Save My Shopping Cart?

Products added to your shopping cart will remain in the cart indefinitely. If you leave the site and return, the cart will appear as you left it. But placing an available item in your cart does not reserve that item. Available inventory is only assigned to your order once you've finalized it meaning you've chosen your payment method. You are then given up to 3 days to complete payment. 

*This means that if we have one piece left in stock but two customers added the same to their carts, the item will go to whoever completes checkout first.  

 

Mode of Payment?

We accept BDO Bank Deposit (manual payment), PayPal and Credit Card payments. For payments via Credit Card, we use PayPal to process the payments. Yup, PayPal also processes credit cards!

 

Proof of Payment (manual payment option)?

Kindly email a soft copy of your deposit slip to order.beetrootph@gmail.com including your name as well as order number if possible. Expect an acknowledgment receipt within 24 hours, which will include shipping details (ie. waybill number).

 

Shipping?

We ship nationwide* for FREE when your order total is over Php 1,000. Otherwise it’s Php 69 within Metro Manila and Php 109 for Provincial addresses. We use the courier service of XEND and delivery is 1-3 days after confirmation of payment.

*We only ship within the Philippines as of now. We’re still working on shipping worldwide!

 

Lay Flat Measurements?

As the name implies these are the actual measurements of the item when laid flat on a surface, measured from left to right or up to down on one side. You may use this as a guide against your own clothes, just be sure to account for allowance when the item is of stretch fabric.

 

General Bralette Sizing?

We do not go by cup sizes as our bralettes are underwire and pad-free and almost always made of stretch fabric.

 

  XS S M L
USA/Canada 2 4/6 8/10 12
UK 6 8/10 12/14 16
EU 32 34/36 38/40 42
Bust (in) 32.5 33.5/34.5 35.5/36.5 38
Bust (cm) 82.5 85/87.5 90/92.5 96.5

 

Exchange policy?

We do accept returns. You may exchange your item for any other item in our store.

We should be informed via order.beetrootph@gmail.com within 72 hours upon your receipt of item in case of any defects or concerns in order to process returns. You also have the option to return your item for store credit which you may use to purchase any item from our store in the future. All shipping costs in relation to the exchange - return of item and shipping of new item - to be shouldered by the customer.